Abstract
The revitalization and enhancement of a 79 unit self-storage facility were the focus of this capstone project. The timely acquisition of the facility presented a unique opportunity for the project team to explore methods for optimizing operational efficiency and enhancing customer experience. Negotiations and contracting processes were employed to improve vendor/customer relationships and reduce operating costs. Automation was implemented to streamline day-to-day operations, including reservation and payment processing, and enhance customer convenience. The team’s takeaways included the importance of flexibility, consistency, and records-keeping in the successful execution of a project of this nature. The revitalized facility promises to offer customers a more user-friendly, efficient, and cost-effect storage experience while also increasing revenue and profitability for the owner.
A video recording of this presentation is available here.
Project Type
Capstone
College or School
College of Professional Studies Granite Division
Program or Major
Project Management
Date
Winter 2023
Recommended Citation
Burds, Jason, "Storage Facility Upgrade: Streamlining Operations and Enhancing Revenue" (2023). M. S. in Project Management. 78.
https://scholars.unh.edu/ms_project_management/78