The purpose of this study was to evaluate the impact of internal communication on employee morale and job satisfaction, identify the best methods of communication for information retention, and propose suggestions to improve the perception of internal communication within an office or organization. Effective internal communication has long been identified as a required component of effective and successful organizations; however, how organizations utilized communication channels and mediums varied greatly. Development of an efficient communication environment had positive impacts on an organization emotionally and financially (Sprague & Del Brocco, 2002). Media richness theory and media synchronicity theory were reviewed to determine the impact of communication comprehension in relation to specific mediums. A survey was completed at UNH Business Services to determine the current internal communication climate and preferred methods of communication. The survey results and reviewed literature were used to propose potential changes to the communication practices within the office.

Project Type


College or School

College of Professional Studies Granite Division

Program or Major



Fall 2019