Conflict is feared due to the unknown variables. In healthcare, negative conflict can interfere with patient care, team motivation and professional relationships. Using the Thomas-Kilman Conflict Mode Instrument, a group of medical professionals were questioned about their conflict resolution styles. Surprisingly, most of the participants-including managers and providers, scored in the Avoiding conflict description. Continued avoidance of conflict can impact the stress level of staff resulting in a negative atmosphere and ultimately in quality of patient care. By understanding the emotional side of conflict and building skills of active listening, self-awareness and mindful communication, conflict resolution can become a positive experience. These positive changes can improve the culture of the organization and keep patients engaged and informed in their care.
College or School
College of Professional Studies Granite Division
Program or Major
Joyce, Lisa, "Helping the Healthcare Professional Understand Their Conflict Resolution Skills" (2017). M.S. in Leadership. 21.