Honors Theses and Capstones

Date of Award

Spring 2023

Project Type

Senior Honors Thesis

College or School


First Advisor

Huimin Li


This paper investigates the changes to banking over the years, and the ways in which it has transformed. It investigates the advantages and disadvantages of online banking and looks forward into the future of banking. The research discusses where banking will head and how far it may advance. I use a survey to reveal customers’ perceptions regarding the preferences they have pertaining to electronic banking, and how participative they are in the system. It looks to gain valuable knowledge about electronic banking uses and advantages, so that we can predict how it may change the future, and how it is being used currently. It aimed to find real-time data on the current generation of bank users to see how it has disrupted the industry of banking. The survey was disseminated amongst the University of New Hampshire campus and resulted in 25 participants. The survey contained 15 questions that were able to give us a better understanding of the banking situation amongst college students. A literature review containing different research articles gave us the ability to make a prediction of the future of banking as well as giving a lot of information about what electronic banking is today versus what it was 10, 20, 30 years ago. Throughout this paper you will find important information regarding the uses of electronic banking and the advantages and disadvantages that come along with the technology. After reading you will have a lot more knowledge on the area, and be able to see and predict that the future is heading into more technology in the banking industry than we see now.