This research seeks to understand the potential positive impact of process documentation and development on leadership practices, specifically in family-owned, retail, or food service businesses. Leaders face challenges such as clearly communicating the need for change, managing knowledge effectively, creating sustainable and realistic continuous improvement plans, and implementing better succession planning. Process documentation and development help improve upon these issues by defining processes and showing where improvements can be made and ensuring all knowledge is documented and organized for easy access, which helps both continuous improvement and succession planning efforts. Process documentation and development have a positive impact on leadership practices, as evidenced in the Green Oaks campground ice cream establishment case study.

A video recording of this presentation is available here.

Project Type


College or School

College of Professional Studies Granite Division

Program or Major



Summer 2021

MSLD McAfee, Paige Capstone Paper.pdf (215 kB)
Capstone Paper