This research intends to make a case that leaders with emotional intelligence are the key to maintaining good employees using two primary resources both academic journals and employee questionnaires completed by non-profit area agency staff. This literature review will make a compelling argument that emotional intelligence in leaders is a pertinent characteristic when determining the cause behind staff retention. It will conclude with ways in which leaders can learn emotional intelligence and use that knowledge to ensure job satisfaction and strengthen staff retention.
A video recording of this presentation is available here.
College or School
College of Professional Studies Granite Division
Program or Major
Wilson, Ashley, "Emotional Intelligence: The Key to Staff Retention" (2021). M.S. in Leadership. 103.