The current process also makes it difficult for clients to know where the system is in the ordering process. This lack of transparency creates roadblocks to productivity and time management, as well as frustrations with the amount of ‘detective work’ involved.
OPPORTUNITIES FOR IMPROVEMENT:
How can we engage technologies and processes to better identify client needs, have a consistent process that reduces overhead by using a centralized repository for a more effective and transparent order tracking system, and improve asset accountability for our stakeholders throughout?
USNH - ET&S
Vlahos, Dagmar and Lencki, Thomas Jr., "Device Lifecycle Management System" (2021). Lean in Higher Education. 3.