The effective leader: Understanding and applying emotional intelligence
Emotional intelligence can be misunderstood and misrepresented. But the bottom line is that the manager who can think about emotions accurately and clearly may often be better able to anticipate, cope with, and effectively manage change.
Ivey Business Journal
Mayer, J.D. & Caruso, D. (November/December, 2002). The effective leader: Understanding and applying emotional intelligence. Ivey Business Journal, 66, 1-5.