The revitalization and enhancement of a 79 unit self-storage facility were the focus of this capstone project. The timely acquisition of the facility presented a unique opportunity for the project team to explore methods for optimizing operational efficiency and enhancing customer experience. Negotiations and contracting processes were employed to improve vendor/customer relationships and reduce operating costs. Automation was implemented to streamline day-to-day operations, including reservation and payment processing, and enhance customer convenience. The team’s takeaways included the importance of flexibility, consistency, and records-keeping in the successful execution of a project of this nature. The revitalized facility promises to offer customers a more user-friendly, efficient, and cost-effect storage experience while also increasing revenue and profitability for the owner.
A video recording of this presentation is available here.
College or School
College of Professional Studies Granite Division
Program or Major
Burds, Jason, "Storage Facility Upgrade: Streamlining Operations and Enhancing Revenue" (2023). M. S. in Project Management. 78.