Title

USNH Human Resources - Production Customer Support

Abstract

BACKGROUND:
As a result of the volume of requests and varied input channels for HR information systems support, inefficiencies exist; such as duplication of effort and overlooked requests.

OPPORTUNITIES FOR IMPROVEMENT:
How do we create an efficient and streamlined service model designed to ensure consistent, quality customer support?

PROJECT MANAGER:
Amanda Riecks-Kurshinsky

LEAN FACILITATOR:
Dagmar Vlahos

Department

USNH Human Resources

Publication Date

1-3-2022

Document Type

Article

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