Title

UNH Financial Aid - Students' Outside Scholarships - SOS

Abstract

BACKGROUND:
Each year thousands of students are expecting to receive aid from outside scholarships at peak times during the academic year. The current process begins with scholarship notifications in Business Services and feeds information to Financial Aid to add to award packages. The current process does not optimize the use of office resources and cannot effectively handle this volume of students to provide a timely, and accurate updated student record.

OPPORTUNITIES FOR IMPROVEMENT:
How do we process outside scholarship information in a more effective and efficient manner to free up employee resources, mitigate errors and provide better service to our students and their families during peak times in the academic year?

PROJECT MANAGERS:
Jill Sikora
Jennifer Smith

LEAN FACILITATOR:
Amy Hodgdon

Department

UNH Financial Aid Office

Publication Date

1-3-2022

Document Type

Article

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