What Makes a College Administrator an Effective Leader?: An Exploratory Study
This exploratory study examines the necessary leadership skills for hospitality management education administrators. Eight subjects were used in this exploratory study. Qualitative methods, including triangulation of observation and in-depth interviews, were used to analyze information provided by participants. Study results indicate current administrators believe that communication, diplomacy, and human resources skills are required. Faculty participants believe that communication, goal setting, the ability to encourage collaborative and collegial relationships among staff and faculty, fund-raising, empathy, compassion, and facilitation skills are most important.
Journal of Teaching in Travel & Tourism
Taylor & Francis
Digital Object Identifier (DOI)
Kalargyrou, Valentini, and Robert (Bob) Woods, ‘What Makes a College Administrator an Effective Leader?: An Exploratory Study’, Journal of Teaching in Travel & Tourism, 9 (2009), 21–36