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Jake Poore is President and Chief Experience Officer of Integrated Loyalty Systems. Jake and his team consult with healthcare organizations around the country on how to improve the patient experience. Jake draws on 18 years of experience with Disney to help healthcare organizations improve how they care for patients. In this podcast, they talk about Jake’s career at Disney, then what it was like breaking out on his own and founding Integrated Loyalty systems. They also talk about his recently published book, 99 Lessons Learned from Disney To Improve The Patient Experience, which they would recommend to anyone who is thinking about ways to improve the patient experience.

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The Health Leader Forge


Co-produced by University of New Hampshire College of Health and Human Services (UNH CHHS) and Northern New England Association of Healthcare Executives (NNEAHE).

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