Honors Theses and Capstones

Date of Award

Spring 2019

Project Type

Senior Honors Thesis

College or School

PAUL

Department

Management

Program or Major

Paul College Honors in Mayor

Degree Name

Bachelor of Science

First Advisor

Andrew Earle

Abstract

The number of United States domestic commercial flight passengers are growing every year, which means the number of people checking-in, dropping off their bags, and going through TSA within airports is equally growing. With the increasing number of passengers and aging airports, there are several areas of pain points within airports where passengers hit a bottleneck due to the current systems that airports have in place. There are three main areas that we are going to reference. First the check-in process, where customers have to get their tickets, input identification information, and check-in for their flight. Second, baggage-drop off, where customers get their baggage weighed and tagged. Lastly, is Transport Security Administration (TSA). This is where consumers get their carry-on bags scanned as well as their person.

In each of these areas, there are some levels of inconvenience imposed on the customer by the current system. With technological advancements being used in other industries, the goal of this thesis is to look at what existing technologies can be modified and used within airport operations to reduce the long lines that customers face every time they travel.

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